Here are some "interesting" facts as a result of Wells Fargo's abuse of customers:

• Fake accounts: 2 million +

• Fines: $185 Million

• Fired: 5300 managers

• Resigned: Two CEO's, John Stumpf and his successor Tim Sloan

• Legal fees: $40 – $50 million per quarter (gosh, if you only gave us that money for professional development - oh the places we could go!)

• Branch closings: 400 by 2019

So many questions! If you use this case study in a discussion with your leadership tip you'll contemplate questions such as:

Was it fair that 5000+ low-level managers were fired or should only the senior executives have been held accountable?

Warning signs – such as customers failing to fund the accounts they “recently opened” – were evident but ignored. What kinds of early warning systems are in place in your organization? How are they monitored?

You can access the complete case study - suitable for printing, here.