We recently came upon an article written by Jay Cross, the guru of Informal Learning and were shocked (and excited!) to read: “I rarely use the word learning these days. Business managers hear learning and think schooling and don’t want to invest a dime in it. I’m tired of having doors slammed in my face, so I now talk about Working Smarter. I’ve yet to meet a manager who didn’t want her organization to work smarter (even though learning is a major component of doing so).”

Read about his other changes in perspective here.