In the design work that we do at The Training Doctor, we are more often than not working with Subject Matter Experts (SMEs).Subject Matter Experts are crucial for us to design technically accurate training processes as well as understanding what an expert in a role must be able to do.

Very often these same Subject Matter Experts then become the facilitators of the training because the content is so technical or proprietary. One of the consistent struggles of the SME is recognizing the right perspective. We once heard a SME described as a person who is captivated by "the cool" and the "unique." So, in other words, when training a class of newbies, they might talk about a situation that happened in 2007 that was a real anomaly, but would never happen again. The problem is - a newbie doesn't know that this is non-essential information.

So, one of the practices we have to teach and enforce with Subject Matter Expert facilitators is that the course is not about them. It's not about showing off their expertise or focusing on the topics that are stimulating to them.

What's important is to get a Subject Matter Expert to recognize that when they are acting in the role of facilitator or trainer, the learning is not "all about SME," their focus should be on the learner and what the learner needs to know to be successful on the job.