The Future is Here
Our 2017 book - Future-Proofing Your Organization by Teaching Thinking Skills has just been updated and re-released. Read the new introductory chapter, below!
As I write this update, it is July 2021. A LOT of things have changed since this book first came out in 2017. Most of these changes have occurred in only the last 18 months, due to the global Covid-19 pandemic.
Interestingly, as I re-read the book in preparation for writing this update, I realized that while the content is still 100% spot-on and needed little updating, what HAS changed is the urgency behind our need to improve the skills and capabilities of employees if our organizations want to survive the 21st century. What was predicted to take until 2030 to materialize was compressed into a single year – 2020.
Here is a look at why things have become more urgent.
Mass changes in labor statistics happen very rarely. This is one of those times.
The above quote is from an October 2020 blog piece from the Society for Human Resource Management (SHRM). The article goes on to say, “We are moving from a ‘one manager, one office, 9-5’ world to a ‘fluid, team-based, work-from-anywhere, always-on’ world,” which, in my interpretation, means we need to be confident that our employees are capable of working independently, making intelligent decisions and working with others that they cannot see and perhaps will never meet.
Unfortunately, due to the pandemic, many companies laid off large swaths of their workforces. As the economy recovers, companies will be hiring experienced individuals with unknown thinking skills or younger workers who lack the kind of work experience that enables critical thinking, decision making, and problem solving. Not only will learning and professional development become more critical than it has been in the last twenty years, but companies will need to develop career paths that show new employees “the future” of working with that organization.
Generational Shift
One of the premises discussed in the this book (circa 2017) is that the US Census prediction that all of the Baby Boomers (born between 1946 and 1964) would be out of the workplace by 2030 leaving a large leadership void in most organizations given that Gen X (born 1964 and 1980) generally have not been given leadership roles or appropriate leadership development. The Boomer population is so large that most leadership roles in organizations are claimed by Boomers (as they got there first), and many of those Boomers have stayed on past what is considered a “traditional” retirement age, sometimes working well into their 70s - leaving few leadership vacancies or opportunities for Gen X.
The pandemic changed that dynamic nearly immediately. Boomers quickly reassessed their priorities and accelerated their retirement plans. According to Pew Research Center analysis published in November 2020, the number of Boomer-age retirements between September of 2019 and September of 2020 was 3.2 million, up significantly from the 2 million per year that had been holding steady since 2011.
This leaves an immediate and massive void in leadership. The people who had held leadership roles the longest and have the most years of institutional knowledge, wisdom, and experience are gone.
Increase in Technology Use (in Professional Roles)
Another extraordinary development that arose from the pandemic was the widespread and nearly immediate adoption of technology to keep people connected remotely. Platforms such as Zoom, WebEx, Microsoft Teams, and more, suddenly came to the fore, although the technology has been around for decades. Personally, I’ve been using WebEx since 2002.
While the adoption of synchronous technology means people can continue to work while isolated in their homes, it also means that critical thought and creativity may suffer when there is no one there to bounce ideas off of or debate with. Humans are collaborative. We learn faster and make better decisions when we are doing it with others. Lapses in ethics, which one would never dream of when peers are in proximity, become less black-and-white when working in isolation.
And again, how will we teach Gen Z about business protocol if their interactions with peers occur solely online during meetings with tiny boxes that frame people’s faces? How will we coach them to do better work if we cannot see how they are doing their work?
Another concern brought about by technology is that artificial intelligence (AI) is barreling towards us and far from the fear of it eliminating jobs, it’s more likely that we will be able to attain higher-order outcomes through the use of AI. Higher-order outcomes are things such as strategizing, creating, and evaluating… things that AI cannot do. I highly recommend picking up a copy of Margie Meacham’s book: AI in Talent Development which gives great insight into the shifts that will occur in the workplace thanks to AI. At the heart of allowing the humans to do higher-order work, however, is that they must be capable of thinking at more critical and expansive levels than what we have expected from the vast majority of workers in the last 50 years.
Our need to teach thinking skills is urgent.
Career Paths
Prior to the pandemic, unemployment was very low for quite a long time, giving employees the upper hand in the labor market. Companies were so desperate to fill open positions that people were able to easily move from job to job. One reason that Millennials are known to “job hop” is because they value professional development* over other “perks” like pay and flexible schedules. Since few employers have viewed or offered professional development as a business strategy, it has forced Millennials to move to a new employer simply to learn something new.
This is a luxury that neither the employer nor the worker can enjoy any longer.
Not only will the companies who want to retain workers need to implement professional development strategies, but the wisest ones will integrate professional development with career paths, so that when a recruit interviews with your company they not only know the job they will be accepting, but the ones that are possible 3 and 5 and 10 years down the road should they stay with your organization. This will require companies to create career paths that show how professional development leads to increased responsibility and leadership roles.
According to Rachel Carlson, CEO of Guild Education, professional development attracts 25% higher qualified applicants and contributes measurably to retention. “Companies that build careers will be the defining companies for Millennials and Gen Z. For the future.”
* This is something that Gen Z reports is important to them as well, but they haven’t been in the workforce long enough for us to see if this is true.
People Skills are the Domain of… People
Look at the diagram in Chapter 8. It depicts the five learning domains needed for a well-rounded businessperson to develop the thinking skills necessary to be an effective and respected leader in your organization. None of the five can be performed by robots or AI technology.
In October of 2020, the World Economic Forum published their “Future of Jobs Report,” a biennial fiver-year projection of the skills and capabilities that will be needed by employees in order for their organizations to remain viable. (In other words, your folks better have these skills by 2025). 12 of the 15 top skills described in the 2020 report were personal or interpersonal skills. People skills.
As I mentioned above, when rote tasks are accomplished via technology, it is only higher order skills and interpersonal skills that remain the domain of the employee. Unfortunately, after a decade-plus of technology usage – both personally and in our workplaces – we, as a society, have diminished our interpersonal skills. Many of our employees lack the ability to make eye contact, engage in small talk, or constructively deal with conflict. So, in addition to teaching thinking skills and business acumen (see below), organizations will need to redouble their efforts to teach people skills such as communicating verbally and in written form, dealing with conflict, giving and receiving feedback and many, many more.
Check out Chapter 6 for my take on the importance of utilizing mentors and coaches in this regard.
World Economic Forum, Future of Jobs Report, Oct. 2020 - Employee Skills Needed for 2025
Business Acumen
One of the things I didn’t spend too much time on in the first edition of the book was the importance of developing business acumen, although you’ll find it has equal weight in the diagram in Chapter 8.
Too many people know how to do their job, but not how their job impacts the organization or how their organization fits within their industry as a whole. If we want to build a pipeline of capable businesspeople, they need to understand how the business works. This is business acumen.
This lack of knowledge and sense of being and integral part of a whole is going to be exacerbated by the WFH (work from home) culture, especially as it pertains to young Gen Z workers. A junior accountant is never going to see the trucks coming to the loading dock, or the lab-coated R+D scientists developing the next iteration of your product, if they are sitting at home working on spreadsheets. If their focus is solely on their job, it become interchangeable with any other junior accountant job at any other company. I predict this will lead to high levels of turnover at the entry level and will detrimentally impact critical thinking, decision making, problem solving, and risk taking (which are all informed by business acumen) as well as greatly impact your leadership pipeline.
I’ll conclude this chapter by reiterating a line you’ll find in Chapter 8: Businesses have spent years parsing employee development down to the bare minimum and now must change the mindset to one of providing maximum capability for growth and success in the long term. This was a critical need in 2017 when the book was first published and now it is both critical and urgent.
Mentoring - Now More Than Ever
Note: This article was originally published on Forbes.com
The workplace has changed drastically in the last few months; I don’t have to tell you that. People are figuring out how to manage their time, maintain personal connection and remain productive, all while working remotely. One crucial item that has fallen by the wayside is professional development – especially the development of future leaders.
Leadership skills development is most successful when it is an immersive and visceral experience. Therefore, most leadership development programs are dependent on in-person meetings and collaborative activities with others in the organization. It’s difficult, if not impossible, to teach the soft skills required of a leader via an impersonal online learning experience.
Some organizations are beginning to grapple with how to have the same success via an online format, since, for the foreseeable future that is all that is available to us. Other organizations would rather take a “gap year” in leadership development and wait for the return to their normal development activities.
An immediate solution
One thing that can be done immediately, and with great success, is to embrace mentoring.
Mentoring is the cheapest and most effective method for developing future leaders. It has always surprised me how few organizations employ it. All it takes is time and a little bit of structure.
One benefit of most business professionals working from home is that it is easier to schedule time to work together and to work with others across the organization. You don’t have to find an open conference room, or even be in the same building or state to work with a mentor who can help you to develop your career.
With all meetings conducted online these days, the playing field has been leveled. A younger colleague can be invited to sit in on a management meeting, a sales call, or a performance review to listen and learn with less scrutiny about why they are there. “I’ve invited Shonda to sit in today,” is less concerning and more comfortable than a clearly junior person showing up to an in-person meeting. After the meeting, the mentor and mentee can discuss what occurred, why the mentor made the decisions that they did, or took control of the conversation when they did, and what might happen next with pros and cons.
Mentoring: is a system of semi-structured guidance whereby one person shares their knowledge, skills and experience to assist others to progress in their own lives and careers
Because of the convenience of meeting remotely, there are more opportunities for mentoring and learning conversations. Again, all it takes is time and a bit of structure. Here are some suggested steps to start mentoring in your organization if it’s unlikely the workplace will reopen soon:
Assign all leaders the responsibility for mentoring 1 – 3 younger colleagues. Managers might be required to mentor one individual while senior leaders such as directors or VP’s could accommodate up to three.
Require at least two meetings a week. One meeting is a 1:1 between mentor and mentee to ask questions and receive coaching, and the other is a meeting to which the mentee is invited to listen and learn. The 1:1 meetings can be as short as 15-minutes. What’s important is to have a consistent dialogue based on what is currently happening in the wider organization.
The mentor must be tasked with asking open-ended questions more than giving advice and guidance. What do you think should be our next move? Is more instructional than What I’d do next is…
Each individual – mentor and mentee – needs to keep a journal so that they can see the progress made over time. This is also a place for the mentee to reflect on what they’ve learned (because the best growth comes from reflection and introspection) and jot down questions for their next 1:1 meeting.
If Needed, Start with Training
If your organization has never utilized mentoring, the best place to start is with training to define the role of a mentor. Most individuals in leadership positions are comfortable with assessing situations and giving answers, which is pretty much the exact opposite of what you want a mentor to do. A mentor’s role is to listen, facilitate, and gently guide an up-and-coming colleague. So, it is important to learn the role’s expectations and how to tamp one’s natural instincts as a manager / leader. This is a little easier when the mentor and mentee are in different disciplines such as finance and research; when the two are from different disciplines the conversation stays at a higher level of business knowledge as opposed to the brass tacks of the work being done.
If your organization DOES have a mentoring process in place, this HBR article offers excellent advice on how to shift the mentor’s role from in-person to online meetings, how to validate feelings of uncertainty and overwhelm, and how to authentically share one’s own experiences.
Until professional development as we know it is able to resume in-person, purposeful mentoring relationships are the best approach for developing future leaders. An added bonus is that the mentees will form stronger bonds with the organization, have higher job satisfaction, and perceive greater support from the organization[1], which are all vitally important when one is working from home, alone.
If you would like help developing leadership pipelines in your organization, please get in touch with us, at The Training Doctor. We can help to future-proof your organization. 843.647.6304
[1] https://pubmed.ncbi.nlm.nih.gov/20401322/
It's Time for All Hands on Deck
Many companies are going to find themselves with a different leadership landscape when business is able to resume and employees are able to return to work.
In addition to the usual pressures of competition and the relentless pace of technology, I predict that many companies are going to experience a shift in their leadership roster either because the Boomers (and some GenX), who were close to retirement decided “enough is enough,” and choose not to come back to work after the Covid-19 crisis, or because organizations will have to greatly reduce their workforces as they come back online, and the easiest way to downsize and remain solvent is to not bring back the more experienced, higher-salaried personnel.
So what can an organization do to identify its future leaders and successfully return to profitability?
Identify Successors
If your organization faces the situation where senior leaders choose to retire, ask those individuals to identify their replacements. They will have the most knowledge regarding who on their team is capable of taking the reins. It’s a good idea to also ask the self-selected retiree if they would come back for three or four months to ease the transition.
If you are choosing to let the senior leader go, again, ask them who on their team would be most capable of stepping up. Also ask them for the top three to five priorities for their department, at this time. This will enable you to pass this knowledge on to the next leader and also allow you to keep track of the priorities yourself.
Begin Mentoring
The best-case-scenario would have been for your company to utilize mentoring already, but if that is not the case, begin a mentoring program immediately. You need a way to transmit institutional knowledge as well as business acumen from more seasoned workers to the younger ones, and the best way to do that is through personal relationships that can adapt immediately to changing pressures.
Circulate a Skills Assessment
Now is the time for all-hands-on-deck; trouble is, most organizations have become so silo’d that they don’t know what individuals are capable of doing (vs. what they are being paid to do, today). Start with a simple survey using Google forms or a subscription survey tool, if your company has one. You’ll want to be able to collect individual responses – not aggregate responses. Ask for name, email, phone number, department, current role (e.g. marketing / graphic designer), and the top 5 skills (fill in the blank) they use in their current role. THEN ask them for 5 additional skills they are capable of deploying. You may find your graphic designer is also great at copy editing or has experience in SEO. To really get the most from this assessment, also ask each individual what soft skills they excel at – because leadership capability is heavily dependent on soft-skills.
If your company comes back online with a reduced workforce, this assessment will enable you to move people around, if necessary, rather than simply eliminating a role based on its title.
This article is admittedly practical and how-to. It does not venture into the best ways to have these conversations or the need for empathy and compassion at this time. It is purely focused on the organization as an entity.
Leadership Pipeline Assessment
If you’d like to assess what your organization’s current leadership pipeline looks like (and indicates for your future) click on the Leadership Pipeline Assessment, at the top of the screen, in the blue bar. It contains 13 questions and will only take about a minute to complete.